Patients and public

Your care

The highest standards of clinical care. For every patient, every time.

A clinician bandaging a patient’s injured hand

Our patients – and the public – come first. They deserve the highest standards of clinical care, every time, with the utmost professionalism and governance.

You should be able to see how we work. So the policies and procedures behind those standards – prepared, implemented and monitored – are all on this page.

How we’re performing

Open and transparent. In everything we do.

Audited by us

We audit ourselves regularly.

Audited by others

External organisations such as the Care Quality Commission (CQC) audit us too.

Our values and governance

Governance comes first.

EDMS runs on a robust, consultant-advised clinical governance framework. Our doctors, paramedics and nurses bring extensive experience and qualifications, and governance makes sure their care is safe, effective, evidence based, risk assessed and up to date. It also lets us review cases, learn from mistakes and from others, bring teams together to improve safety, and give every member of staff a clear learning and education pathway.

The components of our clinical governance system

  • Clinical Governance group

    A designated Clinical Governance group, led by senior consultants who are specialists in emergency medicine, anaesthesia, critical and prehospital care. The group meets 4 times a year with a structured agenda and oversees all clinical activity.

  • Audited systems

    An audited system of risk assessment, equipment and medicine management, training, case reviews, complaints, clinical and other incident reports, and clinical quality and effectiveness.

  • Guidelines and policies

    Clear, evidence-based clinical guidelines and policies.

  • Training and assessment

    A robust system for making sure every clinician is adequately trained and assessed to perform their role.

  • Senior clinicians

    Doctors, paramedics and nurses senior enough to work without direct supervision, able to make appropriate clinical judgements and provide the highest level of care possible.

  • Senior advice, always

    Staff always have access to a senior doctor and consultant they can contact for further advice on patient management.

  • Governance at the heart

    An organisation that embraces clinical safety, efficacy, transparency and robustness as part of its overall aim. Our philosophy is that clinical governance is at the heart of what we do.

Quality care

How we ensure quality care.

We review every deployment and audit every patient report form. Here’s how we keep quality high:

  • Regular monthly short and longitudinal audits
  • Planned audits (complaints, compliments, client reviews, and review of PRFs for major cases)
  • Random audits (hand-washing, equipment and medicine checks, knowledge of procedures, etc.)
  • In-depth review of all deaths and disability (“D&D”)
  • Seeking feedback from clients, patients and service users
  • Seeking feedback from other organisations and sharing best practice
  • Seeking feedback from our staff
  • A review programme for all our policies and guidelines
  • A clinical governance group that meets regularly and advises on all aspects of clinical care
Clinical practice

Senior oversight. On every job.

Specialist care without governance, review and senior oversight is no longer acceptable. That’s why senior consultants advise us in emergency medicine, anaesthesia, intensive and critical care and prehospital care. A demanding, specialised service needs nothing less.

A large event. An air repatriation of an intensive care patient. A sports medicine service, a specialist medical service, or a single paramedic, nurse or doctor. Whatever the job, our clinical governance means a safe, robust provider.

Your information

Your information stays confidential.

Everything recorded about you, however small, is treated in the strictest confidence and only shared when absolutely necessary. Other information flowing into and out of EDMS is fundamental to safe practice. For example:

MHRA clinical safety briefings

We are notified of all equipment, drug and other incidents nationally, so we can act if they affect us.

NHS and partner liaison

Liaison with NHS services, PCT/CCGs, the ambulance service, social services, other care services, the police and other organisations.

Care Quality Commission

EDMS is legally obliged to inform the CQC of certain events.

Current standards

We receive current guidelines, reports, regulations and other material to make sure we comply with the very best standards.

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